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Quality Assurance Coordinator


Responsible for overall coordination and monitoring of the quality assurance/compliance monitoring operations of FCRC of Ohio.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, these include but are not limited to the following. Other functions may be assigned, and management retains the right to add or change the duties at any time. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions:

  • Develops annual QA/Compliance Plan

  • Coordinates internal monitoring plan with management and supervisors

  • Coordinates with state and federal regulatory bodies as needed

  • Conducts internal QA/compliance monitoring

  • Writes reports of internal monitoring findings, recommendations, and proposes corrective actions

  • Tracks corrective actions and reports progress to management and supervisors

  • Conducts an annual quality improvement project

  • Submits proposed changes to policies and procedures based on quality improvement project findings

  • Coordinates and supervises independent contractor physician and counselor peer review workgroups

  • Write reports of peer findings, recommendations, and proposes corrective actions

  • Tracks physician and counselor corrective actions

  • Designs and presents at least 2 annual training workshops for team members, physicians, and counselors about quality assurance, quality improvement processes, and best practices

  • Provides advisory assistance on internal operations as needed

  • Writes and submits quarterly reports to CEO and peer review groups

  • Chairs and coordinates quality assurance and compliance


Education:  Required: HS Diploma, Associate degree or higher in health-related field or business. Preferred: Bachelor’s degree or higher in health-related field or business and previous management experience with proven record of handling attention to details accurately and follow-up/thoroughness skills. Willingness to continue training/education related to quality assurance, performance improvement, addiction recovery, and therapeutic regimens

Experience:  Medical management experience of at least 1 year and 2+ years’ experience in Quality Assurance/Performance Improvement. Experience in Public Speaking also.

Computer Skills:  Basic phone, computer, electron skills (email, Microsoft Word, Microsoft Excel, Internet, Fax, Copier, etc.) Computer databases, web-based programs, and other computer software

Certificates & Licenses:  LPC, LSW, LCDC

Other Requirements:

  • Excellent verbal and written communication skills

  • Ability to establish and maintain effective working relationships team members within and outside of FCRC of Ohio

  • Ability to demonstration critical thinking skills

  • Strong analytical and problem-solving skills

  • Good punctuation, spelling, grammar, and attention to detail a must

  • Strong knowledge and understanding of insurance regulations, plan designs, and third-party record keeping/administration required

  • Ability to work with compassion for others regardless of race, cultural background, sexual orientation, religious beliefs, political beliefs, or any other issues that would be a potential therapeutic barrier to helping someone with addiction issues

  • Ability to continually multi-task while maintain a calm and professional demeanor

  • Ability to effectively present information and respond to questions from team members, colleagues, members of the team, licensing bodies, etc.

  • Ability to maintain and support company operations while applying all quality clinical “best practices” guidelines

  • Flexibility in availability for work which will include weekday, weekend, holiday, and evening hours.

  • Ability to read, analyze, and interpret human services periodicals, professional journals, technical procedures, or governmental regulations

  • Ability to write reports, business correspondences, and policy/procedure manuals

  • Ability to effectively present information and respond to questions from leadership groups, other managers, team members, patients, customers, and the general public


  • Frequent sitting, standing, and walking for 8–12-hour shifts

  • Frequent use of fine motor skills to handle or feel objects, tools, or controls and ability to reach with hands and arms on a regular basis

  • Intermittently required to lift objects weighing up to 20 pounds

  • Consistently required to talk, hear, and/or speak

  • Specific vision abilities required by this job include close vision and ability to adjust focus along with the ability to read, analyze, and interpret procedures and/or instructions

  • Some assignments may require ability to have or arrange for dependable means of transportation to various locations, meetings, or community events.


Work is performed primarily in office, individual owned and insured vehicles, and outdoor settings, in all weather conditions, including temperature extremes, during day and night shifts. Work is often performed in emergency and stressful situations. The noise level in the work environment is usually quiet in office settings and moderate in other situations.

Quality Assurance Coordinator: CV
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