The Billing Manager will lead and manage a team of billing specialists who are responsible for sending invoices to clients, collecting payments, and submitting insurance claims.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, these include but are not limited to the following. Other functions may be assigned, and management retains the right to add or change the duties at any time. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Oversees the preparation of statements and bills.
Maintains and/or ensures maintenance of client records related to invoicing and bill payment.
Reviews work of billing staff to ensure accuracy, resolving inconsistencies as needed.
Creates and provides a prioritized list of clients to be invoiced to team members.
Locates, or assists in location of, hard-to-reach clients.
Drafts and distributes weekly reports of invoicing and billing metrics.
Advises staff on proper, legal parameters for collections practices; ensures that all billing actions comply with company, local, state, and federal guidelines.
Provides customer support to customers with disputes or inquiries concerning invoices or billing process.
Performs other related duties as assigned.
SKILLS & ABILITIES
Education: Required: HS Diploma or GED. Preferred: Associate degree or higher Willingness to continue training/education related addiction recovery and therapeutic regimens
Experience: 5 years of related experience.
Computer Skills: Basic phone, computer, electron skills (email, Microsoft Word, Microsoft Excel, Internet, Fax, Copier, etc.)
Certificates & Licenses:
Excellent verbal and written communication skills.
Proficient in Microsoft Office Suite or related software.
Basic understanding of collection practices and laws.
Excellent interpersonal and supervisory skills.
Ability to act with discretion, tact, and professionalism in all situations.
Ability to maintain records and produce reports.
Extreme attention to detail.
Prolonged periods of sitting at a desk and working on a computer
Frequent use of fine motor skills to handle or feel objects, tools, or controls and ability to reach with hands and arms on a regular basis
Intermittently required to lift objects weighing up to 20 pounds
Consistently required to talk, hear, and/or speak
Specific vision abilities required by this job include close vision and ability to adjust focus along with the ability to read, analyze, and interpret procedures and/or instructions
Work is performed primarily in office, individual owned and insured vehicles, and outdoor settings, in all weather conditions, including temperature extremes, during day and night shifts. Work is often performed in emergency and stressful situations. The noise level in the work environment is usually quiet in office settings and moderate in other situations.